Refund and Cancellation Policy
Full refund up to 72 hours before departure. Credit toward a future trip of equal or lesser value inside 72 hours.
Effective 4 October 2026
Canceling your booking
You may cancel and receive a full refund up to 72 hours before the scheduled departure time. Contact us with your booking reference and we will process the refund to your original payment method.
Inside 72 hours of departure we are unable to offer a cash refund, because the coach and driver are committed and the seat can no longer be resold. We will instead offer credit toward a future trip of equal or lesser value, valid for twelve months.
Refund timing
Refunds are issued to the card used for the booking. Your bank typically takes five to ten business days to show the credit; that timing is controlled by your bank, not by us.
If we cancel
If we cancel a trip for any reason — including weather, mechanical failure, or insufficient bookings — you receive a full refund regardless of how close to departure the cancellation occurs. We will contact you at the email address on your booking as soon as the decision is made.
No-shows
The coach departs at the stated time. If you arrive after departure, the booking is treated as a no-show and is not refundable. We recommend arriving ten minutes early.